We are seeking an experienced Spa ‘all rounder’ with a focus on the customer, delivering quality treatments and developing a young team. We ideally want someone who can take the Brackenridge Spa to the next level and drive a culture of exceeding guest expectations, pitching in to get the job done and focusing on business results. We need someone who can lead by example and focus on technique, best practice and consistency.
Working week is Tuesday to Saturday from 8.30am to 5.30pm. Great hourly rate plus gym membership, retail commissions, fabulous product and treatment discounts.
If this is you, email email@example.com or call 027 550 5486 for a confidential chat. Brackenridge is located in a rural location minutes from the wine village of Martinborough, about 90 mins drive from Wellington in the North Island.
Job Description – Senior Spa Therapist
Reports To: Spa Manager
Contract Type: Permanent, full-time
Function of role: The Brackenridge Senior Spa Therapist’s role is to drive and provide excellent beauty therapy and massage services to Spa clients. Outstanding customer service and absolute adherence to health and safety protocols are essential to the role. A strong focus on nurturing team talent, upskilling and training, and driving for quality and consistency is key.
Delivery of Client Treatments
- Competent and professional delivery of all spa menu services
- Outstanding levels of customer service and commitment to the overall performance of the Brackenridge Spa
- Excellent focus and attention to detail during all treatments
- Polite, friendly and client focused manner at all times
- Brackenridge Spa protocol is followed at all times and any issues are immediately reported to Spa Manager
- Treatment rooms fully stocked and prepared in advance of day’s treatments. To ensure the team include the set-up of any rooms for contractors and casuals.
- All equipment is sterilised, clean and in excellent working order.
- Co-ordinate stock orders and proper recording in a prompt manner with Spa Administrator/Reception.
- Bulk products to be properly labelled with date of opening to ensure best practices in terms of ‘best before’ and ‘use by’.
- Product usage is kept to the recommended levels, ensuring no wastage.
- Development of in-house recipes for salt scrubs etc to manage cost.
- Towel usage kept to the recommended levels; those levels are to be set by the Senior Spa Therapist and reviewed and monitored.
- In summary, comply with the Spa Therapist Code of Conduct & Ethics (attached)
Administration & Development
- Client bookings are accurately recorded in Timely; daily schedule is read prior to commencing treatments.
- All client notes are kept up-to-date, fully completed medical, treatment and product notes.
- Work on special promotions and treatment menu with Spa Manager
- Evaluate and set product amounts required per treatment for accurate treatment pricing
- Set treatment protocols, customer experience journey and procedures in liaison with the Spa Manager
- Training and development requirements/tasks are up-to-date
- Complete Injury, Near Miss and Incident reporting is up-to-date and complete
- Drive for productivity of each spa therapist, managing down time and breaks.
- Drive a retail sales culture to benefit (1) team member with commission payments (2) client with great advice and ability to continue their spa journey at home.
- Performance reviews of Spa Therapists in collaboration with the Spa Manager.
Uniform & Hygeine for Self and Others
- Correct uniform and name badge is worn at all times when working; high standard of personal grooming, including tied up hair and neutral make up
- Provided uniform is properly laundered; any repairs/ replacements requested promptly
- Any required Health & Safety tools are worn/used consistently e.g. gloves
Treatment room kept clean, tidy and fresh
Competencies & Experience
- High level of sales skills
- High level of technical proficiency – admin experience; spread sheet/ database, diary management
- High level of attention to detail, accurate data entry
- Qualified Beautician/Therapist/Masseuse (Diploma/Certificate)
Stock Control Ensure a monthly stocktake of both retail (by Spa Administrator) and spa consumables (by you), request Spa Administrator to reorder with approval from Spa Manager. Set par levels for all stock items.
Team Training Ensure the team perform and delivery each item on the treatment menu in a consistent and ‘Brackenridge way’. Identify areas for team training and upskilling, as well as individuals who may require one on one training. Create an annual training calendar, where monthly updates are to be presented to the Spa Manager. Embracing ‘five minute’ training refreshers weekly is required and needs to be logged.
Productivity Ensure best practices are being used by self and team, in terms of room turnaround times and reduced ‘time outs’. Focus on less gaps in schedule. Ensure all team members are getting the required breaks per shift. Consider all elements of service delivery as a factor to productivity.
Retail: Drive a culture where retail is part of what we do. Encourage and implement product of the month promotions.
Upselling: Lead an upselling culture whereby therapists are encouraged to upsell in treatments: E.g. facials to use the mask break to upsell an eye trio; if there is time in the schedule, upsell from a 60 minute to a 75 minute or add a body scrub. Work on specifics with the Spa Manager.
Personal Presentation: Ensure to lead by example and keep the team looking polished.
Roster: Take responsibility for rostering staff, ensuring proper consideration for personal commitments, being fair, and meeting the needs of the business. Review the opportunity for rotating weekend shifts going forward.
Financial: Take an active interest in the financial success of the business and work with the Spa Manager to learn budgeting (both revenue and expenditure). No purchases may be made without the approval of the Spa Manager.
Fitness/Gym: Embrace the fitness side of the business as a key contributor to revenues.
Competitors: Be aware of who our competitors are within the South Wairarapa and the industry as a whole.
Communication: Establish a weekly and monthly meeting of the team on a day when most people are rostered on to ensure two way communication with each team member, sharing of knowledge and business planning. Minutes of the monthly meeting to be taken and documented.
Performance: Achieve KPI’s set by Spa Manager each year quarter/month; Engage in discussion and provide input during KPI setting sessions where required.