SPA ETIQUETTE

Hours of Operation

The Spa at Brackenridge is open daily from 9am to 5pm.   Additional appointments subject to approval. Cancellation policy and additional charges apply for treatments booked outside regular opening hours.

 

Location & Facilities

The Spa at Brackenridge is located in its own designated building across the road from the main building reception. The Spa also features a fully equipped gym, outdoor heated spa pool and indoor 20m salt water lap pool for fitness training.

Products

We pride ourselves on using products that have not been tested on animals.   At The Spa at Brackenridge we aim to bring you a range of products that not only will you enjoy, but will also have as little impact on the environment, as possible.

Reservations

To ensure you secure the time you prefer we recommend booking in advance.   Please take advantage of our online booking system available at brackenridge.co.nz or phone 06 306 8115.

Group Bookings

The Spa can accommodate groups of varying sizes. Fees may apply for exclusive use of the Spa or the Lounge. For more information email spaadmin@brackenridge.co.nz

Spa Arrival

You are encouraged to arrive 15 minutes prior to your treatment time. This will allow for a smooth check-in and the opportunity to relax before your treatment. Late arrivals will be subject to reduced treatment times.   Mobile phones and smoking are not permitted in the spa at any time.

Refreshments

Complimentary tea and coffee is provided.   We have a selection of wines available for your purchase and you may BYO, subject to a corkage fee per bottle.   We are pleased to be able to provide a variety of different platters.   These must be pre-ordered at least 48 hours in advance.

 

Gift Vouchers

Whether it is to say thank you, wish a happy birthday or to celebrate a special occasion, a Spa Voucher is the perfect gift. Gift voucher values start from $20.

Prices

All prices are subject to change. Kindly visit our website for the most up-to-date pricing and promotional offers. All prices are in New Zealand dollars and inclusive of GST.

Cancellation Policy

Should you need to cancel or reschedule your spa booking, we do require a minimum of 24 hours’ notice to avoid being charged 50% for your treatment time.

Gratuities & Tipping

While tipping is not expected, you are certainly welcome to tip if you feel you have had exceptional service. As a general guide $5 or 10% of your total bill is more than generous.

Spa Attire and Valuables

When you arrive for your treatment you will be shown to our lounge. Kindly take your belongings with you into the treatment room.   Brackenridge Country Retreat & Spa does not assume responsibility for lost items.

Health Concerns

If you are pregnant or have any pre-existing conditions or allergies, please consult a doctor before booking any spa treatments or using the spa facilities. Kindly advise your therapist before your treatment commences and include on your pre-Spa questionnaire. This will ensure your safety before having any treatments.

Behaviour

We do not tolerate any sexual harassment or aggressive behavior towards our team members.   Any form of verbal, physical or sexual harassment will result in involving the local authorities.

We wish you an enjoyable time at our spa.